Client Services Specialist II, Third Party Property Management

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

We have an opportunity for a?Client Services Specialist II within our Third Party Property Management team. You are the right person for the job if you are resourceful, enjoy helping people, compassionate with clients, demonstrate active listening skills, and be highly effective at addressing Owners inquiries regarding company services and property performance. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner. 

Responsibilities: 

• Provide our Owners with the highest levels of service and professionalism ensuring complete customer satisfaction?and support.

• Act as a liaison between Owners and Company Management, facilitating clear and effective communication.

• Provide client account status, work-order details, and forecasts via inbound or outbound calls, ensuring our Owners are well-informed about their properties.

• Pre-review / review monthly financials for each Owners' portfolio, preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information, ensuring transparency and accuracy.

• Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements. 

• Participate, support and/or coordinate Customer Service, Revenue Management and Marketing, and other internal department projects related to our Third Party Management business, contributing to the overall success of the team and our Owners.  

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• Exhibit strong critical thinking, problem-solving and active listening skills

• Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties 

• Ability to review and summarize a Profit & Loss statement, understanding concepts of Operating and Non-Operating Expenses, Revenue and Net Income 

• Be analytical and highly organized, capable of reviewing contracts, tracking work orders and following general operating procedures

• Ability to resolve multifaceted issues that may require extensive research and complex decision making skills 

• Proven ability to build rapport and develop professional relationships, such as with Owners

• Proven experience in mentoring and training clients and peers, fostering professional growth and development 

• Excellent verbal?and written communication skills 

• Proven track record showing a strong commitment to client services 

• Ability to be resourceful and proactive, adaptability in a fast pace environment 

• Requires 5+ years of business-to-business customer service, client support and/or account management experience

• College courses or degree preferred

• Proficiency with Microsoft applications such as Word, Excel, and Power Point 

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
  • Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.